If you're having issues with OctoCue receiver, here's a couple of checks that might fix things quickly:
OctoCue receiver does not support 32-bit Windows - 64-bit Windows 10 is the only PC operating system supported.
On macOS, you'll need macOS 10.15 (Catalina) or later.
Each receiver machine connected to show needs to have a unique name; two machines with the same name connected to the same show will not work correctly.
To check this:
On windows, go to
About your PCand look at the
On macOS, it's in
This restriction does not apply to computers used as presenter clickers, or those used to access the show control dashboard.
We've seen this issue if you try to install OctoCue Receiver on a 32-bit version of Windows - only 64-bit Windows is supported.
Given the 4 GB RAM limit on 32-bit Windows, we wouldn't recommend running a show on a 32-bit OS.
This can happen if you're using Receiver 1.4.0+, which supports the
PptDirect feature when running on Windows.
What typically happens is the receiver is controlling PowerPoint direct, but also still sending out keypresses - hence the double slide advance issue.
To fix this, you'll need to check your configurations files, located at
If you'd like to use
PptDirect (recommended for better video playback compatibility):
keypress.json, make sure
useKeyPressis set to
usePptDirectis also set to
In this configuration, OctoCue will use
PptDirect when the OctoCue PowerPoint plugin is detected, but revert to emulated keypresses at all other times, so it can still control Keynote, Google Slides etc.
If either of these are set to
true, they'll always be active - hence the chance of double clicks occurring.
For full details of all the configuration settings available in OctoCue Receiver, see the Advanced configuration page.