Troubleshooting: PowerPoint add-in
#PowerPoint add-in installation fails with the message 'There was an error during installation'
If you're getting a message similar to the one above, you may need to:
- Unblock the installer, or
- Manually install the FIX8Group software signing certificate onto your machine
#Unblock the installer
#Manually install the FIX8Group software signing certificate
OctoCue uses UDP messages on network port
60345 to send show data from the PowerPoint add-in to OctoCue Receiver.
If another program is using port
60345, this data may not be received correctly and notes will not be available.
To help diagnose this issue:
- Take a look at the OctoCue Receiver logs (details & log locations here). Log entries with
EADDRINUSEmay indicate a port access issue.
- Check the listening ports on your Windows installation: Open
Listening Portsto see what else might be using port
If you do find other programs using port
60345, please drop us an email to email@example.com so we can help future users that may have issues.