Troubleshooting: PowerPoint add-in

Some bits of the add-in work, and some bits fail - no notes data is available.#

On occasion we've had issues with the PowerPoint add-in not liking show files that have been exported out of Google Slides as .pptx files.

This is due to the way Google Slide stores slide notes - it looks the same on the surface, but the underlying structure differs to that which PowerPoint creates natively.

note

This issue has been addressed in v.1.1.0.0-beta - please update your add in if required.

PowerPoint add-in installation fails with the message 'There was an error during installation'#

If you're getting a message similar to the one above, you may need to:

  • Unblock the installer, or
  • Manually install the FIX8Group software signing certificate onto your machine

Unblock the installer#

Manually install the FIX8Group software signing certificate#

Checking port 60345#

OctoCue uses UDP messages on network port 60345 to send show data from the PowerPoint add-in to OctoCue Receiver.

If another program is using port 60345, this data may not be received correctly and notes will not be available.

To help diagnose this issue:

  • Take a look at the OctoCue Receiver logs (details & log locations here). Log entries with EADDRINUSE may indicate a port access issue.
  • Check the listening ports on your Windows installation: Open Resource monitor >> Network >> Listening Ports to see what else might be using port 60345.

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If you do find other programs using port 60345, please drop us an email to support@octocue.com so we can help future users that may have issues.