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Troubleshooting: PowerPoint add-in

PowerPoint add-in installation fails with the message 'There was an error during installation'#

If you're getting a message similar to the one above, you may need to:

  • Unblock the installer, or
  • Manually install the FIX8Group software signing certificate onto your machine

Unblock the installer#

Manually install the FIX8Group software signing certificate#

Checking port 60345#

OctoCue uses UDP messages on network port 60345 to send show data from the PowerPoint add-in to OctoCue Receiver.

If another program is using port 60345, this data may not be received correctly and notes will not be available.

To help diagnose this issue:

  • Take a look at the OctoCue Receiver logs (details & log locations here). Log entries with EADDRINUSE may indicate a port access issue.
  • Check the listening ports on your Windows installation: Open Resource monitor >> Network >> Listening Ports to see what else might be using port 60345.

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If you do find other programs using port 60345, please drop us an email to support@octocue.com so we can help future users that may have issues.