Troubleshooting: PowerPoint add-in
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Some bits of the add-in work, and some bits fail - no notes data is available.On occasion we've had issues with the PowerPoint add-in not liking show files that have been exported
out of Google Slides as .pptx
files.
This is due to the way Google Slide stores slide notes - it looks the same on the surface, but the underlying structure differs to that which PowerPoint creates natively.
note
This issue has been addressed in v.1.1.0.0-beta
- please update your add in if required.
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PowerPoint add-in installation fails with the message 'There was an error during installation'If you're getting a message similar to the one above, you may need to:
- Unblock the installer, or
- Manually install the FIX8Group software signing certificate onto your machine
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Unblock the installer#
Manually install the FIX8Group software signing certificate60345
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Checking port OctoCue uses UDP messages on network port 60345
to send show data from the PowerPoint add-in to OctoCue Receiver.
If another program is using port 60345
, this data may not be received correctly and notes will not be available.
To help diagnose this issue:
- Take a look at the OctoCue Receiver logs (details & log locations here). Log entries with
EADDRINUSE
may indicate a port access issue. - Check the listening ports on your Windows installation: Open
Resource monitor
>>Network
>>Listening Ports
to see what else might be using port60345
.
If you do find other programs using port 60345
, please drop us an email to support@octocue.com so we can help future users that may have issues.